How to have a Fantastic Work Culture

By Kathleen Black, KBCC

Having a systemic, process driven business isn’t optional for a team, it’s necessary to retain and support talented people and get great results.


Processes and Systems


You need processes and systems that make it clear and easy to articulate your expectations,


Having a systemic, process driven business isn’t optional for a team, it’s necessary to retain and support talented people and get great results.


Training


You need to train on how to win with those expectations mentioned above. Take the time to train your team in order to make them successful, because otherwise, they won’t know how to break their own process down.


Mastery


The team leaders that I coach work on the idea of mastery – everyone follows the same steps, so everyone knows what it takes to be successful.


At that point, the agents approach the situations with their own personalities and interpretations, but they have been empowered with a set system to be successful.


Leverage


Do I know what I’m great at, and do I know the right profiles and the right expertise that I need in the other areas of my business?


Am I always aware of the next steps for my business, and how I’m going to get there?


Who’s the next hire you’ll have and are you adjusting your systems and processes to include them in it?


Leverage is very important because if you can take some things off of your plate, it is very valuable to the business overall.


You need to know where you’re going


If you have a vision of the business you want to have in the coming years, you can step into the reality that the key players might change, you need to make decisions based on where you’re going, not based on where you’re at.


Source: KBCC, Kathleen Black Coaching and Consulting

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